Requently Asked Questions (FAQ)
Welcome to our FAQ section! Here, you'll find answers to some of the most commonly asked questions about our human hair products and the ordering process. If you have any additional questions, feel free to reach out to us directly.
1. How do I place an order with your company?
To place an order, simply contact us with your specific requirements, including product type, quantity, and customization details. We will then create a sample based on your specifications. Once the sample is ready, we will send it to you for quality testing and approval. If you are satisfied with the sample, you can proceed with the formal order.
2. Can I customize the products to my specifications?
Yes, we offer customization options for our products. You can specify details such as hair texture, length, color, and style. We will create a sample based on your requirements for your approval before moving forward with production.
3. What happens after I approve the sample?
Once you approve the sample, we will begin the full-scale production of your order. You can confirm the quantity and finalize any additional details before we start manufacturing. We will keep you updated throughout the production process to ensure everything is according to your specifications.
4. What payment methods do you accept?
We accept payments via bank transfer and PayPal. Once your order details are confirmed, we will provide you with the payment information and request a deposit (typically 30%) to begin production. The balance is due before shipment.
5. How long will it take to receive my order after placing it?
Production time varies depending on the complexity of your order and the quantity. Generally, sample production takes around 7-10 business days, and full production can take 3-4 weeks. Shipping time will depend on your location and the shipping method you choose. We will provide you with an estimated delivery timeline once your order is confirmed.
6. What is your minimum order quantity (MOQ)?
Our MOQ depends on the product type and customization details. Generally, our MOQ starts at 50 units per order. However, for custom orders or smaller quantities, we can discuss the specific requirements and find a solution that works for you.
7. What is your return policy for human hair products?
Due to the nature of human hair products, we cannot accept returns once the products have been shipped and delivered, unless there is a manufacturing defect or error on our part. We highly encourage you to approve the sample before the full order is produced to ensure the quality meets your expectations.
8. How do I ensure the quality of the hair products?
We take great care in selecting and processing the hair to ensure its high quality. Our Hair Scales Preservation technology helps maintain the natural cuticle direction and texture, preventing damage and tangling. Every product undergoes a strict quality control process, and we provide you with a sample for approval before production. We also offer ongoing support to address any questions or concerns you may have regarding the quality of the hair.
